Case Studies

AI Smart Service System Implementation for an Insurance Team

The insurance team previously faced issues with "high customer churn rate and slow business growth." After collaborating with BSurprise Company Limited, they launched an AI-powered customer service system:

SMEs

Covering three major channels—WhatsApp, website, and mobile app—this system handles over 1,200 customer inquiries daily, replacing the workload of 6 full-time customer service agents.

AI Smart Customer Service

Digital Upgrade for a Health Product Direct Sales Company

The company, with a team of over 500 agents, was previously facing challenges such as "few leads, chaotic follow-ups, and stagnant business growth." After implementing BSurprise Company Limited's AI solution:

Launched AI Lead Identification System

Within 3 months, over 2,000 high-potential leads were identified, and the conversion rate for new customer visits by agents increased from 8% to 20%.

Deployed AI Customer Follow-Up Assistant

The customer follow-up missed rate dropped from 30% to 3%, and the percentage of repeat customers increased from 25% to 50%.

The company can now view real-time performance data across regions. For agents with weak performance, training courses are pushed. Overall team performance grew by 75% within 6 months, and the number of new agents exceeded 300.

Built AI Team Management Platform

Direct Sales Industry

AI Digital Transformation for a Community Restaurant

The restaurant (with a 10-person team) was previously facing issues such as "low online orders, slow customer feedback follow-up, and severe food waste." After collaborating with BSurprise Company Limited, they launched three major AI tools at a low cost:

AI Low-Budget Marketing Tool

Automatically generates content such as "Lunch Set Menu Offers" and "Weekend Family Sets," targeting local customers within a 5 km radius. Store foot traffic increased by 40%.

AI Conversational Data Analysis

By asking questions like "Which dish had the lowest order rate last week?" and "How much food should be prepared on weekends to avoid waste?" food waste rate was reduced from 15% to 5%, and monthly profit increased by 22%. Additionally, with the guidance of the AI Grant Assistant, the business successfully applied for Hong Kong government's technology voucher, covering 70% of the AI tool investment costs.